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Terms and conditions

ORDERING FROM OUTSIDE CANADA AND THE UNITED STATES

Click here for orders outside of Canada and the United States.

Note that it is the buyer's responsibility to ensure that the product can be legally imported into the country of destination. The buyer is also responsible for paying import taxes, customs duties, and any other transaction costs. Naturiste is not responsible for additional delays due to customs clearance procedures and is not responsible for products refused by the country of destination. Contact your local customs office for more information before ordering.

International orders are salesfinals. All correspondence with customers outside of Canada will be done by email only.

SHIPPING COST

Delivery is chargeable for all online orders under $ 75 after discounts and before taxes (certain conditions apply). Delivery costs are calculated according to your delivery address and the weight of your package. If the latter's weight exceeds 5kg, additional charges may apply.

Basic Fee:

Quebec and Ontario: $ 8.99
New Brunswick, Prince Edward Islands, Nova Scotia, Manitoba: $ 13.99
British Columbia, Alberta, Saskatchewan, Newfoundland and Labrador: $ 16.99
Yukon, Northwest Territories, Nunavut: $ 29.99

Remote areas: Additional charges apply and vary by order weight and region.

Estimated delivery costs:

To find out the specific delivery cost to your address, add the products you wish to order to your basket. Click the cart icon at the top right to view your cart. In the "Estimated Shipping and Taxes" section, enter the country, province and postal code of delivery and press the "Get Estimate" button.

 

FREE DELIVERY

At Naturiste.ca we are proud to offer you theFREE DELIVERY on all online orders of $ 75 or more, after discounts and before taxes,and not exceeding 5kg, and meeting the conditions below: Free delivery applies only to regions close to large centers in Quebec and Ontario being offered the basic delivery charge of $ 8.99; Remote areas of Quebec, Ontario, as well as all other provinces and territories will be offered a discount of $ 8.99 on their delivery cost.

Additional charges apply on orders over 5kg.

 

DELIVERY TIMES AND TRACKING

Please plan to 1 to 2 working days for the preparation of your order.

Delivery times are normally 1 to 5 working days. Please note that a shipment confirmation email will be sent to you when Naturiste ships your package. This email will display the tracking code allowing you to track your package on the Canada Post site, our chosen carrier.

In remote areas, additional delivery times may apply. You can track your package at any time on the Canada Post site.

In the event of a Canada Post strike lasting more than 24 business hours, our customer service will contact you to determine the most appropriate delivery method for you.

 

IMPORTANT INFORMATION

The Naturist gives himself the right to refuse all high-volume retail transactions in order to preserve the health and well-being of consumers, as well as the resale of goods. Wholesale sales should be done in direct contact with the company.

The donations collected will be directly given to the non-profit organization in association with Naturiste. Donations are not taxable and do not qualify for free shipping. Any donation over $ 20 is eligible to a tax receipt. This will be issued by the organization and sent by email to the same address as the order confirmation.

 

SOLD OUT

It is not possible to order a product if it is out of stock. All orders accepted are therefore for products that we can deliver to you on time, barring unforeseeable events.

To know the next arrival date of the desired product, but out of stock, write U.S.

 

IMPORTANT TO NOT DELAY YOUR PACKAGE!

Please follow the following instructions to avoid any delay in shipping your package:

  1. Shipping and billing addresses must be valid and located in Canada or the United States.
  2. The billing address must be the same as the one on your credit card statement.
  3. If you are absent during the delivery, it will be your responsibility to collect your order according to Canada Post rules, if applicable.

 

PAYMENT METHODS

Naturiste offers you the following payment methods: Paypal, Visa and Mastercard.

  Online payment methods

 

We do not accept Interac, checks, cash, credit vouchers, or international credit cards.

 

SALES TAXES

The products on Naturiste.ca are taxable as in store. Sales taxes are calculated based on the address to which the order will be shipped and according to applicable provincial and federal laws, as well as the rates applicable to your order. Where required by law, shipping costs are also taxable.

In the event of a refund, we will also refund you the amount of taxes paid on the item. Shipping costs and applicable taxes are not refundable, unless the return is related to a shipping error on our part.

 

RETURN POLICY

We sincerely hope that the products you buy from Naturiste.ca help you find your optimal health. Otherwise, we accept returns within the same timeframe as a purchase in store, i.e. 30 days, provided that the following conditions are met:

  • The packaging is in its original condition.
  • You have a copy of the transaction receipt including the payment method
  • The product has not been consumed or used. Exception: If the container has been opened, the product consumed and a defect has then been found, you can return it by contacting customer service first.

 

Cancellation of one or more items ordered that reduces the total before tax of the order to less than $ 75, or a change of address, may deprive you of the right to free shipping.

 

In order to serve you in the most efficient way, use the following methodology for returning a product:

  1. Contact customer service by email using our "Contact us" form or directly to the address services@naturiste.ca.
  2. Once the return has been authorized, send the product to the following address by Canada Post:
    Naturist Inc
    A / S Customer Service
    5900, boul. Henri-Bourassa O.
    Saint-Laurent, QC, Canada
    H4R 1V9
  3. Once the item is received, we issue the refund. The funds should appear on your statement within 5-10 business days of the repayment.

 
WARNING : Orders placed in store cannot be returned by mail; you must bring them to a naturist shop.