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TERMS AND CONDITIONS

ORDERING FROM OUTSIDE CANADA AND THE UNITED STATES

Click here for orders outside of Canada and the United States.

Note that it is the buyer's responsibility to ensure that the product can be legally imported into the country of destination. The buyer is also responsible for paying import taxes, customs duties, and any other transaction costs. Naturiste is not responsible for additional delays due to customs clearance procedures and is not responsible for products refused by the country of destination. Contact your local customs office for more information before ordering.

International orders are final sale. All correspondence with customers outside of Canada will be done by email only.

 

DELIVERY FEES

There is a delivery charge for all online orders under $75, after discounts and before taxes (certain conditions apply). Delivery costs are calculated according to your delivery address and the weight of your package. If the weight exceeds 5 kg, additional charges may apply.

Standard Fees:

Quebec and Ontario: $8.99
New Brunswick, P.E.I., Nova Scotia, Manitoba: $13.99
British Columbia, Alberta, Saskatchewan, Newfoundland and Labrador: $16.99
Yukon, Northwest Territories, Nunavut: $29.99

Remote areas: Additional charges apply and vary by order weight and region.

Estimated delivery costs:

To determine the specific delivery cost to your address, add the products you wish to order to your basket. Click the cart icon at the top right to view your cart. In the "Estimated Shipping and Taxes" section, enter the country, province and postal code of delivery and press the "Get Estimate" button.

 

FREE DELIVERY

At Naturiste.ca we are proud to offer you FREE DELIVERY on orders of $75 or more, after discounts and before taxes, when the following conditions are met. Contents must not exceed 5 kg. Delivery must be to regions within Quebec and Ontario, that would otherwise be offered the standard delivery charge of $8.99. Remote areas of Quebec, Ontario, and all other provinces will be offered a discount of $8.99 on their delivery cost.

Additional charges apply on orders over 5kg.

 

DELIVERY TIMES AND TRACKING

Please allow 1-2 business days for the preparation of your order, along with 1-5 days of delivery time. Once your package is on its way to you, Naturiste will send you a shipment confirmation email. This email will display your tracking code, allowing you to follow your package on the Canada Post website, our chosen carrier.

In remote areas, additional delivery times may apply. You can track your package at any time on the Canada Post site.

In the event of a Canada Post strike lasting more than 24 business hours, our customer service will contact you to determine the most appropriate delivery method for you.

 

IMPORTANT INFORMATION

Naturiste reserves the right to refuse all high-volume retail transactions in order to preserve the health and well-being of its consumers, as well as the resale of goods. Wholesale sales should be directly through the company.

All donations collected will be directly given to the non-profit organization in association with Naturiste. Donations are not taxable and do not qualify for free shipping. Any donation over $20 is eligible to a tax receipt. This will be issued by the organization and sent by email to the same address as the order confirmation.

 

OUT OF STOCK PRODUCTS

Unfortunately, if a product is out of stock, it is not possible to order it. All accepted orders are for products that we can deliver to you on time, barring unforeseeable events. Please call your nearest store, or write to us at services@naturiste.ca to find out when your desired product will be available.

 

IMPORTANT: AVOID DELIVERY DELAYS!

Please follow the instructions below to avoid delays in shipping your package:

  1. Shipping and billing addresses must be valid.
  2. Do not forget to enter the apartment/suite number, if applicable.
  3. The billing address must match the address on your credit card statement.
  4. If you are absent during the delivery, it will be your responsibility to collect your order according to Canada Post rules, if applicable.

 

PAYMENT METHODS

Naturiste offers you the following payment methods: Visa, MasterCard, American Express, Paypal, Shop Pay, Apple Pay, and Google Pay

 

Note that for online purchases, we do not accept Interac, cheques, cash, credit vouchers, or international credit cards.

 

SALES TAX

The products on Naturiste.ca are taxed as they would be in-store. Sales taxes are calculated based on the delivery address and according to applicable provincial and federal laws. Where required by law, shipping costs are also taxable.

In the event of a refund, we will also refund you the amount of taxes paid on the item. Shipping costs and their applicable taxes are not refundable, unless the return is related to a shipping error on our part.

 

RETURN POLICY

We sincerely hope that the products you buy from Naturiste.ca lead you to your optimal health.If not, we accept returns within 30 days of purchase, provided the following conditions are met:

  • The item is in its original packaging and condition.
  • You have a copy of the transaction receipt, including the payment method
  • The product has not been consumed or used. Exception: If the container has been opened, the product consumed and a defect has then been found, you can return it by contacting customer service at service@naturiste.ca.

 

Note that the cancellation of one or more items, reducing the pre-tax total of the order to less than $75, or a change of address, may deprive you of the right to free shipping.

 

In order to serve you in the most efficient way, please follow these steps when returning a product:

  1. Contact Customer Service by email at service@naturiste.ca
  2. Once the return has been authorized, mail the product to the following address, by Canada Post: Customer Service, Naturiste Inc, 5900 boul. Henri-Bourassa O., Ville Saint-Laurent, H4R 1V9
  3. Once the item is received, we will issue the refund to the initial method of payment.
  4. The funds should appear on your statement within 5-10 business days of the repayment.

 
NOTE: Orders placed in store cannot be returned by mail; you must bring them to a Naturiste shop.